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How to Request CCTV Footage in NSW

This article is a collaborative effort, crafted and edited by a team of dedicated professionals.

Contributors: Muhammad Baballe Ahmad, Mehmet Cavas, Sudhir Chitnis, and Zhen-ya Liu.

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How to Request CCTV Footage in NSW – Learn how to make a formal request for CCTV footage from a business or public place in New South Wales.

How to Request CCTV Footage

In NSW, you can make a request for CCTV footage from a public place, such as a government-owned building. By making a request, you are able to access footage from the CCTV camera in the public place. In this article, we will discuss how to make a request for CCTV footage in NSW. We will also explore the different types of requests you can make, as well as what information you should provide to ensure your request is processed quickly and efficiently.

Understand the legal framework

It is important to understand the legal framework before making a request for CCTV footage as certain steps must be followed. Depending on your individual circumstances such as the type of organisation that owns the CCTV camera, different rules and processes will apply.

In New South Wales (NSW) most public authorities are covered by the Privacy and Personal Information Protection Act 1998 (PPIP Act) which sets out how an individual can request access to personal information held by public sector organisations.

In accordance with the PPIP Act, most public sector organisations need to comply with a formal process when handling requests for access to personal information such as CCTV footage. The process requires a written application and may need supporting documents or evidence that shows why you have requested this particular information.

For CCTV footage located in a private premises – such as those owned by businesses, residents or strata bodies – a separate application known as a ‘request for third party personal information’ needs to be completed and submitted in writing. Depending on the kind of organisation that owns the CCTV camera, there are different requirements in terms of responding times, fees and evidence needed in order to complete your application.

Get the right forms

Gathering the proper forms is key to making a successful request for CCTV footage. Depending on where the footage you are looking for is located and what body holds it, there may be multiple forms necessary for a request. For example, when requesting footage in New South Wales (NSW) from the government body Roads and Maritime Services, a Number Plate Recognition IPPT Form must be filled out in addition to an Access Application No Fee Form.

This can be especially challenging if you are unsure of where to start; however, the internet provides numerous resources that can point you in the right direction. Typically, each government regulatory body’s website lays out instructions regarding any paperwork they require before they can process your request. Plus, many state governments have comprehensive public information websites that offer useful FAQs and guides ranging from filling out proper forms to locating redaction laws specific to your area.

Submit the request

Submitting a request to access CCTV footage is a simple process. All requests must be in writing, either by post or fax if not possible then it can be made verbally. The NSW Office of the Information Commissioner (OIC) provides a form on their website which can be used as an alternative to making a written request.

The requests should include details such as:
-Your name and contact details
-The CCTV location and time period for which you are requesting the footage
-A clear purpose for why you need the footage
-Any other relevant information such as participant’s names and addresses

The request should also have your signature and the date on which you are lodging the request. Depending upon what type of footage you are seeking, there may be costs associated with your request. All fees must be paid prior to the release of any footage or records containing personal information. Additionally, any recordings containing personal or confidential data may only be released after approval from the individual involved in order to ensure their privacy is protected at all times.

Who Can Request CCTV Footage

In the state of New South Wales, anyone can request access to CCTV footage. This includes members of the public, businesses, solicitors, and even police officers. CCTV footage can be requested for a variety of reasons, including providing evidence in a court of law, or even just to get an understanding of what happened at an incident. Let’s discuss who can request access to CCTV footage in New South Wales.


The police are the primary body that can request CCTV footage in New South Wales (NSW). This is because they have the authority and power to do so under certain legislative Acts. All requests must come from a police officer on duty and must be accompanied by a sworn statement laying out the reasons why access to the footage is necessary.

Once an authorisation or warrant has been issued, landlords, business owners and managers may grant unrestricted access to all relevant CCTV recordings that are stored within their systems and networks. The police do not need to issue further authorisations for different cameras for one particular incident as their initial authorisation stands for the entire site where recordings containing relevant evidence may be found.

When requesting CCTV footage from a business or property owner, officers will typically provide them with an Express Authority Letter that outlines why access is required and how it will be used in court proceedings if applicable. It is essential that business or property owners verify these details before allowing access as this constitutes consent under NSW law.

It’s important to note that rejection of providing CCTV footage can lead to prosecution, so when faced with a request, it’s recommended that you seek independent legal advice before responding in any situation.

Victims of crime

Victims of crime in New South Wales (NSW) are eligible to request CCTV footage to assist the investigation and prosecution of their case. All requests must be made through the police and should be accompanied by a description of the incident, where it happened and the time that it occurred.

Upon receipt of a request, police will contact the CCTV provider to determine if footage is available for collection. Where CCTV footage is considered relevant and helpful to an investigation or prosecution outcome, police may be able to access this free of charge from the provider.

In some cases, victims may not obtain direct access to CCTV footage themselves and should consult with their lawyer before making a request. Depending on when the offence occurred, police may not receive any information other than that which they can collect from witnesses or physical evidence at the scene.

If you are a victim of crime who would like more information about requesting CCTV footage in NSW, you can contact your local police station for advice on how best to proceed.

Local Councils

Local councils can request CCTV video/footage in relation to incidents that have occurred in their jurisdiction or on their property. This includes acts or omissions that are deemed to be a breach of any council-owned bylaws (e.g. illegally dumping rubbish on council-owned land) and other matters of criminal misconduct, such as public disorder and vandalism. In NSW, local councils are able to access CCTV footage from surrounding businesses, public areas and streets.
The local council must make the request for CCTV footage in writing to the business or individual responsible for the installation. The letter should include information about the investigations, such as details of the nature of the inquiry, date and time required and reason for the CCTV request being made. Generally, once a written request is received, there is a charge for viewing/using any footage obtained which will cover administration and technical costs associated with accessing the video/footage. It is important to note that access is not guaranteed – depending on the type of service provided by an organisation – requests can be refused due to legal requirements (privacy laws).

Where to Request CCTV Footage

Under the Privacy and Personal Information Protection Act 1988 (PPIPA) it is possible to request CCTV footage from businesses, government agencies, and other organisations in New South Wales. This can be done by submitting a written request with the relevant information. Here, we discuss the best places to send your request and the required information you need to provide.

Government agencies

Under the Government Information (Public Access) Act 2009, NSW government agencies are required to provide access to information they collect, hold and manage. If you wish to request CCTV footage from a state-run organisation in New South Wales, you can do so through the Freedom of Information (FOI) Unit of the relevant agency.

In this process, you need to lodge a formal request with the relevant agency making reference to theFreedom of Information Act 2009 and set out what details you wish them to provide you with. It is advisable that when requesting CCTV footage from a NSW Government agency via FOI, that your request is made in writing as this confirms what information you have asked for as well as demonstrating your commitment and seriousness about obtaining it.

When submitting an FOI request for CCTV footage from a NSW government agency, some elements to consider include:
-The date or time period for which the records are requested;
-The specific location or area within which the records were collected;
-Details regarding any identifying persons or vehicles captured on camera;
-Any other particulars related to your identity such as name, address etc; and
-The format in which you would like to receive the information (e.g. hard copy printout or digital copy).

Private premises

Requesting CCTV footage from private premises in NSW may involve taking some steps before submitting a formal request. It is important to note that the owner of the premises must be identified and notified of your request. As such, it is advisable to check with any private owner or operator if they are in possession of the relevant CCTV footage for your application.

If an appropriate response is received, consider making contact with the local police, who may be able to obtain and provide access to requested CCTV footage from a range of public, private or community sources. The police can also provide information regarding any applicable privacy laws when requesting CCTV footage from public sources such as shopping centres.

In cases where a private premises has agreed to provide requested CCTV footage, it is important to clarify what data you are requesting e.g., whether photos or video, and; for how long you will retain the data after obtaining it i.e., acceptable duration of storage periods etc.. It would also be useful to seek advice on any related copyright issues that might be encountered when using the obtained information in other contexts or publications.

What Information is Needed

Requesting CCTV footage in NSW requires information about the particular incident in question. This can include the time and date of the incident, the address of the premises, and a description of the event. It is also wise to provide any other relevant information that might help identify the incident in the footage. It is important to note that requests need to be made in a timely manner to ensure that the footage is still available.

Date and time

When submitting a request for CCTV footage in NSW, you will need to provide certain pieces of information. This includes the precise date and time that you are requesting footage for. If you are not sure of the exact details, it is recommended that you provide a range of dates and times so that the authorities can cover areas where they think the footage may be located. It is important to provide as much detail as possible when making your request to ensure that it is processed accurately and quickly.


When requesting CCTV footage in New South Wales, you will need to provide specific information about the location of the footage you are seeking. To make a successful request, include the precise address of the location where the footage was recorded, including both building and street name.

It is also helpful to provide additional information such as any landmark features that may be nearby, and a description of how it can be accessed from the street or public area (such as an entrance or driveway). If known, provide coordinates or a map reference for the precise location.

For certain requests, you may also need to specify which camera captured the footage; however this is not always necessary if there is only one camera on site. Please note that different security systems have varying availability and quality of coverage which may affect access.

Type of footage

When requesting CCTV footage from a business or property owner in New South Wales, there are a few key pieces of information that must be provided in order for the request to be processed. It is important to provide accurate and detailed information when making a request, as the request might otherwise be considered invalid.

The type of footage you require should be specified in your initial written request and will depend on your reasons for wanting to view the footage. Common types of CCTV footage include recordings from fixed camera systems, recordings from body-worn cameras and recordings from mobile systems such as drones.

In order to obtain CCTV footage from businesses or privately-owned property, you will need to specify both the start and end times; this includes the exact times that you want the system operators to start and stop their search for records. Finally, it is also helpful for requesters to provide some additional context about their reasons for wishing to view the CCTV footage so that inspectors can accurately assess whether or not it should be released.

Reason for request

According to the Security Industry Act 1997 (NSW), individuals who wish to request CCTV footage must provide a valid reason for their request. Depending on the circumstances, acceptable reasons could include:

-To assist with investigations into criminal activity or offences;
-For legal proceedings such as court cases or disciplinary hearings in a workplace;
-Any other important reason that may be provided by a court or tribunal order; or
-As evidence of a breach of contract.

Individuals must also provide sufficient evidence supporting their reason for requesting the CCTV footage, such as police reports, disciplinary hearing details and relevant court orders. The individual should also be prepared to fill out the necessary documentation in order to facilitate their request. It is important to note that CCTV requests are subject to approval by the relevant authorities, and not all requests are guaranteed approval.

Costs Involved

When it comes to requesting CCTV footage in NSW, there are several costs that may be involved depending on the situation. These costs may include fees for an application, fees for retrieval and storage of the footage, and fees for any administrative work related to the request. Additionally, there may be fees for additional copies of the footage. This section will provide an overview of the costs associated with requesting CCTV footage in NSW.

Government agencies

Government agencies, such as the police and law enforcement agencies, have the jurisdiction to access CCTV footage to assist in investigations without a warrant or charge. However, if you are a member of the public wanting to obtain CCTV footage held by a government agency such as the police force, you may be required to submit a request letter and pay an administrative fee.

This fee will usually cover things such as processing your request and providing any additional assistance or paperwork needed. Normally it is around $56 per hour or part thereof which is charged before any footage is released. Contact the relevant agency for further details on their exact charges for the request letter.

Private premises

If you are making a request for CCTV footage for private premises located in New South Wales, there may be costs associated with the request. Each situation varies depending on where the footage is stored, how long it may take to locate and gather the relevant footage and any other special requirements that may need to be taken into consideration.

In some cases, if the footage has been stored by a service provider, they will charge a cost recovery fee of up to $50 plus GST per hour of CCTV research time. They will also charge an access fee of $13 plus GST per storage media item requested. The storage media item could include USBs or DVDs or any other type of storage device.

If you are making a request for private premises owned by local councils or larger organisations such as shopping centres, there may be additional costs involved for external access cards, site/venue monitoring and administration fees. These additional costs generally range from between $25 – $200 per month depending on your specific requirements. It’s important that these additional costs are confirmed prior to accessing the CCTV footage as these costs are usually not refundable in the event that no useful video evidence is found for your case.

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