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How to Request CCTV Footage from TFL

This article is a collaborative effort, crafted and edited by a team of dedicated professionals.

Contributors: Muhammad Baballe Ahmad, Mehmet Cavas, Sudhir Chitnis, and Zhen-ya Liu.

✓ Verified & Tested Information

If you were involved in an incident on the London Underground and would like to request CCTV footage , you can do so by following these steps.


The London Transport Authority (TFL) records and generates CCTV images from cameras at all its premises in order to monitor and secure the public transport network. If you have been involved in any incident or event at an TFL premises, you may be able to request CCTV footage for your records. This guide outlines how to make such a request, including how long a response may take and the process which TFL takes when dealing with requests.

Within this guide, you will find information regarding:
– How to submit your request
– Information needed when requesting footage
– How TFL processes requests
– Potential outcomes of requests
– Fees associated with processing requests
– Security measures taken by TFL

What is CCTV Footage?

Closed-circuit television (CCTV) is the use of video cameras to transmit a signal to a specific place, on a limited set of monitors. It differs from broadcast television in that the signal is not openly transmitted, though it may employ point to point (P2P), point to multipoint (P2MP), or mesh wired or wireless links. Though almost all video cameras fit this definition, the term is most often applied to those used for surveillance in areas that require monitoring such as banks, stores, and other areas where security and safety are at risk.

Typically CCTV footage will show recordings of people or incidents which can be used as part of criminal investigations. It can also be used by organizations such as Transport for London (TFL) in order to assist with their operation and maintain public order on their transport network. If you have witnessed an incident and believe CCTV footage is available then you may need to make a request for it from an organization such as TFL. This guide will explain what information is required when making your request, how long it takes for TFL to respond and how much it costs for CCTV footage obtained from TFL’s surveillance system.

Why Would You Need to Request CCTV Footage?

There are a variety of reasons why an individual or organization might require CCTV footage from London’s Transport for London (TFL). Examples include:

– Investigating accidents or criminal matters on the transport network
– Citizens wishing to obtain court evidence for personal injury cases
– Businesses wanting to review CCTV footage from a particular area to better plan operations or optimize staffing levels
– Individuals looking for information about a missing person on the transport network
– Companies and other organizations seeking CCTV footage for research, marketing or training purposes

No matter why you’re submitting a request, there are certain procedures and legal requirements that must be met before TFL can release any recordings. In this article, we will outline the process of requesting CCTV footage from TFL in detail.

How to Request CCTV Footage from TFL

Requesting CCTV footage from Transport for London (TFL) can be done easily by filing a Subject Access Request with TFL. This request can be done via email, post or in person at a TFL office. Once you have submitted the request, TFL will review it and provide you with the CCTV footage, if available. It is important to note that some requests may be refused due to data protection laws. Here, we will discuss the steps involved in requesting CCTV footage from TFL.

Determine if you are eligible to make a request

Under the law, anyone can make a request for surveillance camera footage from the Transport for London (TFL). To make a valid request, certain conditions must be met. Firstly, you should check that TFL holds footage that relates to the period and place of your request. Secondly, you should assess that the footage’s disclosure is not prohibited by certain European Union laws or regulations.

Additionally, you should evaluate whether it is in the ‘substantial public interest’ to grant your access request. TFL will take into consideration various factors in this assessment – these include whether there is a legal right of access or whether it would provide evidence relevant to any offending conduct or significant risk which could affect communities or individuals.

When determining eligibility to make a request, consider if one exists under either Freedom of Information Act 2000 (FOIA) or Environmental Information Regulations 2004 (EIR). To make an FOIA request involving CCTV footage from TFL’s public transport service, download and fill out the Request Form available on their website. Alternatively, if you are planning to use environmental information related to transport records held by TFL in your enquiry – such as accident reports – then follow the instructions on their EIR website page for further guidance.

Prepare and submit your request

If you need to request CCTV footage from the Transport for London (TFL) network, it’s important to prepare your request in the proper format. TFL requires requests accompany a completed Request Form, along with written consent if needed. Additionally, a fee may apply depending on the amount of research or retrieval involved with locating the CCTV footage you’re seeking. Steps for submitting your request and other important information are outlined below.

Prepare and submit your request:
1. Download and complete the Request Form using black ink or typewriter. All requests must include accompanying verification documents where required as set out in the form, as well as valid payment if necessary.
2. The Request Form needs to be signed and dated by you (the person making the request). If you are unable to provide original document(s) to verify your identity, you will need to submit a notarised letter from a professional who can confirm them instead.
3$. Where applicable, include written consent from any data subjects whose faces are recorded in requested footage – please refer to TFL’s Consent section for further details.
4$. Submit your signed/dated form with accompanying documents/consent/payment (if applicable) to TFL via post/email or in person by visiting one of their offices (no appointments necessary). Please note that confirmation of receipt is not provided by TFL although they may contact you if there is an issue or they require further information in order to process your request, so keep hold of all relevant correspondence and documentation until after the review period has passed (see ‘Review timeframes’).

Follow up on your request

On submitting your application, you will receive an acknowledgement from TFL in the post. You may also receive a response to your request before this arrives. It is important to follow up on both methods of communication once you have submitted the application so that your request is not lost in the system or forgotten. Depending on the complexity and volume of requests, it may take some time for TFL to process and respond to your application and provide any footage requested.

If any additional documents need to be provided or if there are any questions about your request, you will be contacted accordingly by TFL. In order to ensure that all relevant documents have been examined, it is important that all material requested is fully completed before submitting it with the application form.

If you don’t hear back from TFL after 15 days from making your request, you can contact them directly via their customer service line or website for updates regarding the status of your application and footage received.

Tips for Requesting CCTV Footage

Requesting CCTV footage from TFL can be a daunting task given the various forms, documents and information needed. However, if you are able to follow the necessary steps and provide the necessary paperwork, you can request CCTV footage from TFL in a relatively straightforward manner. In this article, we’ll explore some tips for requesting CCTV footage from TFL.

Provide as much detail as possible

When requesting CCTV footage, it is important to provide as much detail as possible. This will help ensure that TFL can accurately fulfill your request and provide the recordings for you. Here are some of the key details you should include in your request:

-The specific date and time when the incident occurred, including any reference of the UK timezone – GMT/BST
-The location within TFL’s network where you believe any footage was recorded, for example station name, bus route number or area of a platforms
-Any further information regarding witnesses, clothing descriptions or affected part of TFL’s network
-Your contact details so that TFL can confirm receipt your request and arrange delivery

You may also be asked to verify why you are making this particular request. Depending on what type of enquiry it is, this could include an official police report or court case document which outlines why the CCTV footage has been requested. TFL may also ask for a copy of identification documents to ensure they are providing information only to legitimate authorities.

Be patient and polite

Requesting CCTV footage from TFL requires some patience and politeness. It’s important to be as accurate as possible when requesting the footage, and it is helpful to give as much detail as possible. This will make it easier for TFL to determine if they have the necessary footage. It’s important to remember that the request process may take up to 6 weeks due to the high number of requests.

When making your request, you should use a polite but firm tone and give clear instructions on what is required, allowing sufficient time for TFL to investigate and retrieve any required material. You should also provide clear contact information so that TFL can update you with progress updates throughout the process.

If you are asking for CCTV footage as part of a court case then it is also important that you explain why and in what capacity this evidence track down is needed. Keep in mind that TFL has no obligation to cooperate and can reject a request for CCTV footage if there are reasonable grounds for doing so. However, if your request meets their criteria then they will provide assistance and ensure that the correct process is followed correctly according to their procedures and regulations.


The process of obtaining CCTV footage from TFL begins by submitting an Initial Request in writing and providing any relevant information, including incident details and the specific timeframe of the footage being requested. This can be done either by completing an online form or mailing a paper form to TFL’s CCTV Unit. Following this submission, the request must be reviewed for accuracy and completeness in order to determine if it meets internal review criteria and is within scope. If not, TFL will decide whether or not to approve or deny the request based on these criteria.

Once approved, you may be requested to provide evidence of identity which they will use to verify your identity. Once verification is complete, a FoI Fee Agreement must be agreed upon before any footage is made available for viewing. After any applicable fees have been paid and a fee agreement has been signed, you will receive confirmation from TFL regarding when you may come to view the requested CCTV footage at one of TFL’s premises. Upon completion of viewings, all records will be securely deleted in accordance with DPA retention periods as outlined within their Internal Information Management Procedure.

By following these steps outlined above, anyone can request and eventually obtain CCTV footage from Transport for London’s vast network of cameras located around the city. It is important to remember that before any CCTV records can be released by TFL, they must check whether it’s within scope and legal requirements set out by The Data Protection Act 1998 (DPA). This ensures that everyone who requests this type of material receives it safely with minimal invasion of privacy rights according to case law standards set out by famous court cases such as W v CCRC Board [1997] All ER 348.

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