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How to Use Your ADT Home Security System

This article is a collaborative effort, crafted and edited by a team of dedicated professionals.

Contributors: Muhammad Baballe Ahmad, Mehmet Cavas, Sudhir Chitnis, and Zhen-ya Liu.

✓ Verified & Tested Information

Wondering how to use your ADT home security system? Get the most out of your investment by following these best practices.

Setting up Your System

Setting up your ADT home security system is essential in order to ensure that your home is safe and secure. While the process may seem daunting at first, it is actually quite straightforward and simple. This section will go over all the steps involved in setting up your system, as well as how to use it most effectively.

Unpack and install your system

Once you’ve unboxed your ADT home security system, you can start the installation process. First, set up the base station and connect it to your Wi-Fi network. Next, use the included mounts to attach the motion detectors and door sensors to your walls. Finally, plug in any additional components within range of your base station.

The ADT system includes a few items that require additional set up:

-Smart Doorbell: This device allows you to see who’s at your door on your mobile app or via the touchscreen panel on your security system. You’ll need a screwdriver, drill and ladder to mount this component near an entrance or window in order for it to detect motion accurately.
-Security Camera: This device can be used indoors and out to capture video footage for both safety and surveillance purposes. Use the provided mounting hardware to securely attach this component outside of or inside of any windows or doors in range of your base station.
-Glass Break Detector: Mount this detector near windows with sound detection sensitivity due glare from sunlight exposure outdoors or noise disturbances from property appliances indoors. Detector needs power from a AC outlet or battery backup power source not supplied with kit but available for purchase separately if needed.

Activate your system with ADT

Activating your ADT home security system is an essential step in getting started with ADT. By activating your system, you will be able to monitor your home and access additional tools such as the ADT mobile app.

It is important that you follow all steps listed below which explain how to activate your system with ADT.

1) Ensure the main control panel has been installed and properly connected to power and telephone service according to the directions included in the user manual for your specific model of control panel.

2) Call ADT’s Customer Care Center at 1-877-323-1442 or go online at to activate and enroll your system. You will need the serial number of your control panel, which can be found on a label located on the main control panel itself or on the welcome letter from ADT that was sent when you enrolled in service.

3) After validating information requested by a customer care representative, they will walk you through entering several programming sessions that just take a few minutes to complete. This time will be used to program certain settings prior to having their alarm protected by an armed monitoring station operator come online ready for any trouble 24/7/365 days a year.
Follow these simple steps and you are now ready protect yourself and family with one of America’s leading monitored security systems -ADT!

Create user accounts

Creating user accounts allows each person in the household to customize their settings and enable features like automatic arming and unlocking. To create an account, begin by selecting “Users” from the main menu on your control panel. You will then be prompted to enter information about the user such as their name, username, role, and any special permissions or access rights.
Once all of this information has been entered correctly, you can save the changes to the system. This will allow each user to access their individual settings and make changes accordingly. Sitting up user accounts with varying roles allows peace of mind; you can rest assured knowing that only those in your home who have access should be able to arm or disarm your system as needed. Additionally, granting specific access rights ensures that each person’s privacy is respected while still giving them a secure environment to enjoy.

Understanding the User Interface

Understanding your ADT home security system user interface is essential to using it properly. Getting to know all the features and components of your ADT system will help you make the most out of the features it offers. This section will explore the user interface of ADT Home Security Systems and the components that make them up.

Learn the basic features of the user interface

The user interface of your ADT home security system can appear complex at first, but don’t worry! It has been designed to be as intuitive and easy-to-use as possible.

When you log in, you will be shown the main screen of your user interface. This screen shows a map with points of interest that represent various parts of your home such as windows, doors and exterior lights. When one of these points is selected, it will give you the ability to adjust various settings or view related information. You can also view graphs showing trends or data related to energy usage, temperature or humidity in certain areas of your home.

The main menu can also be used to set up schedules for arming and disarming the alarm system, activating lights on specific days or times and customizing alert settings for specific threats such as intrusion detection. Configuration options are easily accessible from the main menu, allowing you to quickly change device settings including thermostat temperatures, preferences for alerts and more.

On the right side of your screen is a list of useful resources that provide access to additional functionality such as monitoring services (for an extra fee) and information about products compatible with your system. If a compatible camera is present on your property it will appear in this list too – offering additional video surveillance capabilities that you may find beneficial.

Finally, there are several common functions available within each page including ‘Help & Support’ which offers specialized advice via phone or email; ‘Home Setup’ which lets you customize which areas are monitored by the system; ‘Activity Log’ which provides details about recent events; ‘Notifications’ which offers notifications based upon various criteria; ‘Settings’ which allows for adjustments to audio levels and other options; and more!

Understand the different types of alerts

ADT home security systems can notify you of certain events or changes to your security settings, such as a manually triggered alarm. Depending on the type of alarm and the setup of your system, these notifications can be received directly from an ADT monitoring center or via email, text message, and/or other alerts. It is important to understand the different types of alerts so that you can take the most appropriate action when necessary.

Alarm Events: When an alarm event is activated, it is accompanied by a loud sound intended to alert neighbors, family members and/or occupants in the area. Depending on the settings chosen for your system, this could also trigger other notifications such as those listed below.

Push Notifications or Text Messages: These types of messages are sent directly from an ADT monitoring center and are used to provide information about an event occurring within a home connected to your system. The notification may include details about a triggered alarm or other activities that have been detected by sensors installed at various locations throughout your home.

Email Alerts: In addition to push notifications or text messages, a home connected to an ADT system may also be set up with email alerts configured to send out specific types of updates from time-to-time such as when there is any activity detected within a secure area like a bedroom or home office. Any motion detection activity related to an intruder during certain hours would also trigger one of these email alerts.

Customized Notifications: Some systems may be configured with additional customization options allowing users to tailor their notification settings according to their specific requirements. Examples could include automated reminders if no one has entered their home on certain days as well as push notifications sent if power has gone out at certain times so you know immediately if something needs attention in regards to the security operations of your property.

Understand the different types of sensors

Sensors are an integral part of any home security system and there are many different types available. It is important to understand how each one works so you can make intelligent decisions about the components included in your system, as well as be aware of how all of them will interact. Generally, sensors come in one of these varieties:

Motion Sensors: This type indicates when movement has been detected within a given area that it monitors. This is often used inside the house or on windows and doors.

Glass Break Sensors: These will detect the sound of breaking glass, which is commonly used in offices or other areas where someone might try to break in by breaking a window or door window.

Smoke/Heat Detectors: These are often found in kitchen areas or near fire-prone locations like water heaters and furnaces, and they monitor smoke levels or changes in temperature that could indicate a fire is starting. The unit will then alert you so you can take action quickly before an emergency occurs.

Magnetic Contact Sensors: These detect the opening of doors and windows, notifying you instantly when an area has been opened that was supposed to stay closed and locked. Many systems today support both interior and exterior use, allowing you to monitor every entry point into your home for extra security assurance.

Vibration Sensors: Installed on walls or furniture near a window or serving as a stand-alone device, these sensors detect vibrations that could indicate forced entry into an area being monitored by them (such as kicking open a door).

Ultrasonic Sensors: They work by emitting ultrasound waves throughout the room they’re monitoring; if anything – such as small movements caused by people – passes through their field, they send out an alarm alerting you immediately to the change caused inside their range.

Monitoring Your System

Using your ADT home security system can be a great way to protect your home and family. Monitoring your system is an important part of getting the most out of it. With the right monitoring system in place, you can be alerted to any activity or potential intrusions even when you’re away from home. In this article, we’ll discuss the different options available, and how to make sure your system is always properly monitored.

Set up notifications and alerts

Setting up notifications and alerts on your ADT home security system allows you to stay informed about any activity in or around your home. An alert is an immediate notification that can trigger an alarm or a message sent to you and/or your contacts when certain activity occurs. You can also set up notifications, which are regular updates that inform you about activity within a certain timeframe.

Alerts can be triggered by door or window openings, as well as motion detection from ADT’s motion sensors. You also have the option to choose how long it takes before the alert is activated after the motion sensor detects movement. This can allow you to eliminate false alarms while still being notified of potential threats in a timely manner.

Notifications allow you to receive information at different intervals over the course of a day or week that let you know what kind of traffic is happening at your home while you’re away (such as people entering or leaving). These alerts are also useful for motion detection and door/window opening — they become more effective when combined with other pertinent information such as time frames and locations.

By setting up these notifications and alerts, you’ll be able to stay informed about what’s going on at home even when not present, giving you greater peace of mind should any suspicious activity take place near your house.

Monitor your system remotely

Most modern home security systems offer the ability to monitor your system remotely. This allows you to access your security system from anywhere with an internet connection, giving you added peace of mind no matter where you are. It’s also an ideal solution for those who spend a lot of time away from their homes and want to ensure that their property is being monitored even when they’re not there.

Your ADT security system can be programmed to provide notifications through email, text messages or via its own app that can be downloaded onto your smartphone or tablet device. This means you have the capability to receive alerts if someone enters your property without permission, if a window or door is left open and if any other suspicious activity is detected. Depending on the specific product or service plan you have chosen with ADT, these notifications may also include video footage of activity recorded on any cameras that are connected to the system.

The remote monitoring capabilities offered by ADT are easy to set up and require no specialist skillset in order to use them effectively. For more information regarding how you can monitor your security system remotely, please refer to your user manual or contact an ADT representative directly for advice and assistance.

Manage user access

Managing user access is an important part of using your ADT home security system. You can create multiple access points for a single user and set timeframes for when they can gain access to each point. System administrators can also revoke a user’s access to the system or specific areas of the property at any time.

To edit user access, you can use the admin portal on your tablet or mobile device. Log in and select the “user” tab, then you will be able to view all registered users with active system privileges. To view specifically content related to access points and permissions, select “access controls” from the drop-down menu in the upper-right corner of your dashboard.

Once there, you will have several options for managing individual users and their permissions. If you would like to add or delete a physical entry point into your home or restrict/enable any given user’s times of access, this is where you do it! Be sure that no one besides yourself has control of this page – granted permissions should always be checked prior to making any changes.

Finally, once all desired changes have been made, remember to save them before exiting out of the admin portal. Managing user accounts will make sure that everyone who gains access remains safe within your property while keeping intruders away from sensitive data and equipment!


ADT home security systems are reliable and easy to use. However, like any electronic device, troubleshooting is sometimes necessary. If your system isn’t working correctly, you may need to troubleshoot specific components. This section will discuss the most common problems and how to quickly and effectively resolve them.

Troubleshoot common issues

ADT home security systems are designed to keep you, your family, and your belongings safe from harm by providing round-the-clock monitoring. The system is highly customizable and can be tailored to meet your individual needs. However, even the most reliable systems can run into problems from time to time. If you are having difficulty with your security system or have questions about certain features, here is a guide that can help you troubleshoot some of the most common issues.

First, ensure all settings have been properly configured. Check that all sensors, sirens and other components of the system have been properly installed and registered with the ADT monitoring center. You should also make sure all settings on the control panel or mobile app match those which are necessary for maximum protection.

If you experience false alarms or lacking alerts from the system despite being in a secure state, take a few moments to check for any faulty connections or physical defects in any sensor devices that may be present in your home. Make sure batteries are charged and power supplies are plugged in securely before contacting technical support if further assistance is needed.

For further help with troubleshooting any issues not listed here please contact ADT customer service representatives who will be happy to assist you in getting up and running again quickly and safely.

Contact ADT customer service

If troubleshooting your ADT home security system has not resolved the issue, you may need to contact ADT customer service. In the United States and Canada, ADT provides 24-hour customer service representatives who are available to answer questions or help troubleshoot.

To speak to a live representative from the United States, call 1-800-238-2727. From within Canada, call 1-(888)-238-2727. If you experience technical difficulties with your system, refer to your owner’s manual for a list of troubleshooting tips – if these steps do not resolve your issue, contact customer service.

If you have an issue that is not related to technical difficulty, contact your local branch office or email [email protected] to speak with a customer service representative. You can also visit their website at and chat online with an agent who can answer any product related questions you may have. Additionally, support agents are available 24/7 on their Twitter page @ADTSupport and Facebook page

Reset your system

If your Adt home security system is not responding properly or is encountering other issues, a system reset may be needed. Resetting your system will restore its default preferences and settings and can help resolve any issues that you may be experiencing. To reset your Adt home security system, follow the steps listed below:

1. Power down the control panel by unplugging it from the wall or disconnecting it from its power source.
2. Locate the battery terminals on the back or bottom of the panel and remove them from their holders by flipping up each terminal’s latch, then pulling out each battery one at a time.
3. Without replacing the batteries yet, press down on all five buttons (up/down/left/right arrows plus “set” button) simultaneously for three seconds then wait for five to ten seconds before releasing them back simultaneously.
4. Replace each battery in their original holders (with negative to negative and positive to positive) until five LEDs flash on the front of the panel indicating that it has been successfully reset to factory settings.
5. Enter your new passcode into the pad one-by-one then hit “ENTER” to activate your resetted home security system.
6. After entering a new passcode, wait twenty minutes before testing any features of your ADT system as they will continue to reset after this waiting period ends

How to Use Your ADT Home Security SystemCheckout this video:

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